Last updated October 10, 2026

Refunds and cancellation

You can cancel any time, on one screen. If Shft isn't right for you, ask within 30 days of your first payment and we'll refund it in full, once per household.

Canceling

Cancel in Settings, Plan, on one screen. There's no fee, and nothing you have to do first. Your plan stays active until the end of the period you've paid for, then it stops and you're not charged again. We may ask why you're leaving and whether you'd like an email if we fix it, but you don't have to answer either to cancel.

Pausing

Next to Cancel, you can pause for 1 or 2 months instead. While your plan is paused, you aren't charged, Shft's work for you waits, and your agent, memory and files are kept. Billing starts again when the pause ends, unless you cancel first.

If a payment fails

If a renewal fails, Stripe retries it a few times and we email you. If it still can't be collected, your plan ends, and it's treated like a cancel.

The 30-day refund

• When. Ask within 30 days of your first payment.
• What. We refund that first payment in full, with no questions asked, and your plan ends right away.
• Once. There's one 30-day refund per household.
• How. In Settings, Plan, or by email to hello@meetshft.com from the address on your account. The refund goes back to the way you paid and can take a few days to show.

How we check “once per household”

To keep it to one refund per household, we compare:

• Your card, by the code Stripe gives for it. The code is the same every time that card is used, and we never see the card number.
• Your email address, in a plain form, so small changes such as dots or a +tag in a Gmail address don't make it a new one.
• Your billing address, as a scrambled copy. A match doesn't decline a refund by itself. It sends the case to a person at Shft, who checks that it really is the same household.

We don't use device fingerprints. If we decline a second refund, we tell you why, and you can write to hello@meetshft.com and a person will look at it. The Privacy notice says what we keep for this, and for how long.

After 30 days

Payments aren't refundable for the rest of the period you've paid for, except where the law says otherwise. If you were charged twice or didn't authorize a payment, write to hello@meetshft.com.

When you leave

When a plan ends, whether you cancel, we refund you or a payment lapses, we keep your agent, memory and files for 90 days so you can come back. We email you 7 days before we delete them. You can choose “Delete everything now” at any time, and it comes before the 90 days. Billing records stay as long as tax law requires.

If we end your access

If we suspend or close your account without you having broken our terms, we refund the unused part of the period you paid for.

Your right to withdraw in the EEA and the UK

If you pay from the EU, Iceland, Liechtenstein, Norway or the UK, you can withdraw from your plan within 14 days of the day you signed up, without giving a reason. Shft starts working for you as soon as you pay, so the pay screen asks you to agree that it can begin straight away, and it asks the same if you pay from Switzerland. If you withdraw within those 14 days, our 30-day refund gives you all of your first payment back, with nothing kept for the days you used it.

Our 30-day refund is once per household. If you sign up again later, your legal right to withdraw still applies, and because you asked us to start straight away, we may keep an amount for the days you used.

To withdraw, tell us within the 14 days: email hello@meetshft.com, for example with the form below. We'll confirm we have it and refund you within 14 days of hearing from you, to the way you paid, and you pay no fees for the refund.

Model withdrawal form. (Fill in and send this form only if you want to withdraw from the contract.) To AINA Technologies LLC, 1500 N Grant St Ste 45878, Denver, CO 80203, hello@meetshft.com: I hereby give notice that I withdraw from my contract for the provision of the following service: the Shft [plan] plan. Ordered on: [date]. Name: [name]. Address: [address]. Account email: [email]. Signature (only if this form is sent on paper): [signature]. Date: [date].

No plan, nothing to cancel

If you haven't started a plan, you're not charged and there's nothing to cancel.

Contact

AINA Technologies LLC, 1500 N Grant St Ste 45878, Denver, CO 80203 · hello@meetshft.com