Last updated October 14, 2026

Terms of Service

These terms are a binding agreement between you and AINA Technologies LLC, 1500 N Grant St Ste 45878, Denver, CO 80203 (“we”, “us”), for Shft: the website, the apps, your agent, the emails we send and everything that comes with them (the “Service”). By creating an account, starting a plan or using the app, you accept these terms. Our Privacy notice explains how we handle your information. If you don't agree, don't use the Service.

Please read the sections on paying and renewal, your responsibility for your agent, the disclaimers, the limits on our liability and how disputes are handled (including the waiver of jury trials and class actions). They affect your rights.

1. Who can use it

You must be at least 18 and able to form a binding contract. An account is for one person. If you use the Service for an organization, you confirm you're allowed to accept these terms for it, and “you” includes that organization. If you use the Service for work, you confirm your organization allows it and that you may share with Shft the information about other people that your agent will handle. If your organization needs a data processing agreement with us, write to hello@meetshft.com before you use Shft for that work. You may not use the Service if the law where you are, or US sanctions or export rules, don't allow it.

2. Getting in

We keep changing and improving Shft, so features may be added, changed or removed. You can get in by choosing a plan and paying to start, or with an invite from us. There's no free trial.

Inviting friends. If you have invites, you may give them to people you know. Each invite is for one person. Don't sell invites, trade them or post them publicly. Inviting someone earns no reward.

3. Your plan and the included usage

The plans. There are four plans: Go, Plus, Pro and Max. Every plan has every feature and the same models in the picker. They differ in how much AI use they include and in their allowances, such as how many agents you can have, hours on your agent's own computer, storage, jobs that run at once and watchers. The pay screen and Settings, Plan show what each plan includes. The prices are in section 4.

The included usage. Your plan includes AI use, measured over two windows: 5 hours and a week. Settings and the model picker show how much of this 5-hour window and of this week you've used, as a percentage, and when each one resets. What you don't use doesn't carry over. When a window is used up, Shft stops starting new work on the included usage until that window resets. You can wait for it, move to a bigger plan, or use your own AI key. We don't switch you to another model without telling you. Bigger models and deeper thinking use more of it, and Shft says so before you choose them.

Your own AI key. On every plan you can add your own AI key, by pasting it or by connecting OpenRouter in one click. When your included usage runs out and your key reaches the same model, Shft can carry on with your key. The first time, it asks you; after that it follows your choice in Settings, Plan, which you can change at any time. You pay that company directly for that use, under its terms, and you're responsible for the keys you add and what they charge. Work on your own key doesn't count toward your included usage. Your keys are encrypted and AI models never see them. Disconnecting a key deletes our copy of it; a key that OpenRouter made for Shft keeps working until you revoke it on OpenRouter.

Changes to the included usage. We may raise it at any time. We won't lower it, or change how it's counted in a way that makes it run out faster, without telling you at least 30 days before; you can cancel before the change applies.

4. Paying

Who's who. AINA Technologies LLC builds Shft and provides the Service. Payments run through Stripe, using its Managed Payments and Link. Stripe is the merchant of record for indirect tax: at checkout it adds sales tax, VAT or GST where it applies, collects it and sends your receipts. Stripe's own terms apply to the payment. We remain responsible for Shft itself.

Prices. Go is $9.99 a month, Plus $19.99, Pro $49.99 and Max $199.99. A yearly plan costs ten times the monthly price: $99.90, $199.90, $499.90 or $1,999.90 a year. Prices are in US dollars, plus tax where it applies. Checkout shows the full amount, including tax, before you pay. Nothing is charged without your agreement. You pay to start: there's no free trial.

The Apple apps sell nothing. You can't buy a plan in the iPhone, iPad, Mac or Watch apps. You buy on the web, and your plan works in the apps with the same account.

Paying from Europe. If you pay from the EU, Iceland, Liechtenstein, Norway, the UK or Switzerland, the pay screen asks you to agree that Shft starts working for you straight away. The refunds and cancellation policy explains what that means for your right to withdraw.

5. Renewal, canceling, pausing and refunds

Your plan renews automatically, every month or every year depending on what you chose, and you're charged the price you started on, plus tax where it applies, until you cancel. You can cancel at any time, online, on one screen in Settings, Plan. There's no fee to cancel, and nothing you must do first.

When you cancel, your plan stays active until the end of the period you've paid for, then stops, and you're not charged again. If you ask for a refund in your first 30 days, your access ends right away. We may ask why you're leaving, but you don't have to answer.

Pausing. Next to Cancel, you can pause for 1 or 2 months instead. While your plan is paused, you aren't charged, Shft's work for you waits, and your agent, memory and files are kept. Billing starts again when the pause ends, unless you cancel first.

Changing plans. You can change plan in Settings, Plan. A move to a plan that costs more starts straight away: you're charged the difference, after credit for the unused part of your current period, and your usage windows start fresh. A move to a plan that costs less, or from yearly to monthly, starts when the period you've paid for ends: you keep the plan you paid for until then, and nothing is refunded for the change. In the last day before a renewal, a move up may have to wait until after the renewal.

Failed payments. If a renewal fails, Stripe retries it a few times and we email you. Settings, Plan shows when a payment has failed. If it still can't be collected, your plan ends, and it's treated like a cancel (section 18).

Price changes. If we change the price of the plan, we'll email you between 7 and 30 days before the new price applies, and you can cancel before then.

Refunds. If Shft isn't right for you, ask within 30 days of your first payment and we'll refund it in full, with no questions asked. It's one refund per household. The refunds policy says what we check. This is the same for monthly and yearly plans. If you live in the EU, Iceland, Liechtenstein, Norway or the UK, you also have a legal right to withdraw within 14 days. The details, including how to ask, are in our refunds and cancellation policy.

Coming back. When you cancel or get a refund, you can tick “Email me if you fix this”. If you do, and we later fix what you told us was missing, we may email you to say so. We email you only if you ticked the box, and you can stop the emails at any time. We're not promising to fix anything.

6. Your account

Give us accurate information and keep it up to date. You sign in through your email, so keep that inbox secure: you're responsible for everything done through your account, including by your agent. Don't share your account. Tell us straight away at hello@meetshft.com if you think someone else has used it.

7. Your agent acts for you

Your agent takes actions for you based on your instructions, the settings you choose (including how much it may do on its own and any standing rules) and the actions you approve. You are responsible for:

By default, Shft does what you ask and checks with you before anything you didn't. You decide how much it does on its own. After a job has read content written by someone else, such as a web page or an email, nothing in it can choose who your agent writes to or where it goes: anything that came from that content waits for you, whatever you've chosen. An approval you give on any device signed in to your account, including your phone or Apple Watch, counts as yours. Words from another AI you connect, or from an agent you hand work to, never count as your approval.

One exception is coding in a project folder on your Mac, where it's offered: when you allow it, your agent can change or remove files in that folder without asking. Its edits are checkpointed and can be undone, but a command it runs can remove files the checkpoint doesn't cover, such as files your project ignores. It still asks before anything from that work reaches the internet or another person.

The Service is a tool. We are not a party to what your agent does with other people or services for you, such as messages, bookings or purchases, and we aren't responsible for the results of actions taken in line with your instructions, settings or approvals, or for mistakes you could reasonably have caught when reviewing them. Some actions can't be taken back, such as an email that's been sent or a booking that's been made. These safeguards reduce risk; they don't remove it.

8. Buying and deleting

Buying. When your agent buys something for you, you are buying from that seller, under the seller's terms. We are not the seller and not a party to the purchase. Delivery, returns and refunds are between you and the seller. Where Shft lets you allow buying without asking each time, it buys only within the limits you set, and you're responsible for purchases made within them.

Deleting. Some things your agent deletes can be restored for a while, and some can't, such as something deleted in another service. Where Shft lets you allow deleting without asking each time, it deletes only within the limits you set. Check what your agent shows you before you approve.

9. Your agent's email address

Your agent can have its own address on shftmail.com, for its work for you. Every email it sends from that address says it's an AI agent and who it works for. You're responsible for the emails you approve or let it send. Don't use it for marketing, bulk email or messages people haven't agreed to receive. We may limit or stop its sending to protect people and delivery, and replies to it come back to your agent. You can also email your agent a task from your own address: only email from your verified address can start one, and anything from anyone else waits for you.

Addresses. A member can claim a personal address, such as name@shftmail.com, and each agent has its own, such as agent.name@shftmail.com. An address is yours to use while you hold your plan, not property. We may refuse, change or take back one that impersonates someone, copies a brand, or is used to abuse people or mail systems, and we'll tell you when we do. If you stop using an address, we hold it for 90 days so mail isn't delivered to the wrong person, and we never give it to anyone else within a year.

Accounts made at your request. You can ask your agent to sign you up to a website, using its shftmail.com address. It does so only when you ask, and you approve the site's terms before it accepts them. Shft makes a password for the account and keeps it encrypted. After you confirm it's you again, you can reveal it, and you can ask us to forget it. Shft never solves CAPTCHAs, and it never keeps sign-ins to banks or government sites. You're responsible for the accounts made at your request, for what's done with them, and for following each site's terms.

10. AI output

Shft is an AI system. Your agent is software, not a person: it can misunderstand you, and what it does can be wrong. It uses AI models from third parties such as OpenAI, Anthropic, Google and xAI. What it produces (“output”) can be wrong, incomplete, out of date, offensive or similar to what others receive. Output is not professional advice: not legal, financial, tax, medical or any other kind. You're responsible for checking output before relying on it or acting on it. Don't use the Service for emergencies, for decisions that have legal or similarly significant effects on other people, or where a mistake could cause injury, death, or serious damage to property or finances.

11. Content from other people

Your agent treats emails, web pages, documents, forwarded messages and replies from other people's agents as information, not instructions. That protects you, but it isn't a guarantee. Don't rely on your agent to judge whether outside content is safe, true or lawful.

12. Acceptable use

You must not use the Service, or have your agent do anything, to:

You must also follow the usage policies of the AI providers we use, including OpenAI's and Anthropic's. We may investigate suspected misuse, refuse or stop a task, remove content, and suspend or close accounts as described in section 18.

13. Your content

You keep ownership of what you give the Service and, between you and us, of the output produced for you, to the extent any rights exist in it. You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display your content and output only as needed to provide, maintain and secure the Service and as described in the Privacy notice. We don't use your content to train AI models. You confirm you have the rights you need in the content you provide and that it doesn't break the law or these terms. If you send us feedback or ideas, we may use them freely, without any obligation to you.

14. Our Service and apps

The Service, its software, design, characters and brand belong to us or our licensors. We give you a personal, revocable, non-exclusive, non-transferable license to use the Service, and to install our apps on devices you own or control, under these terms. We keep all other rights.

The Mac app from our website updates itself automatically. It can use other apps on your Mac only after you give it permission in macOS, and it asks before it uses each app for the first time. Apps from Apple's App Store are also covered by Apple's standard license for apps. Apple isn't responsible for the Service or for supporting it.

15. Other services

The Service works with services we don't control: AI providers, the connections provider and apps you connect, websites and services your agent uses, Stripe and Link, and other people's agents. Their own terms apply to your use of them. We aren't responsible for them, their content or their availability, and you use them at your own risk. Other people's agents can only ask what you've allowed, and you can revoke that at any time.

Other AIs you connect. You can let another AI app use your Shft: read your memory, files and tasks, save notes to your memory, or start tasks, as you choose when you connect it. What it reads leaves Shft and is handled by that app's provider under its own terms, and we aren't responsible for what that app or its provider does with it. You're responsible for the apps you connect and for what they save or start in your Shft. You can disconnect any of them at any time in Settings.

Handing jobs to other agents. Where Shft offers it, you can ask it to hand a job to another coding agent, through GitHub or through that agent's own service with your own key. Shft asks you first. The job and the repository or files you choose go to that service under its terms, the work runs on your own account there, and that service charges you, if it charges, under its terms. We aren't responsible for what the other agent does, and you should check its work as you would any output (section 10).

Your agent's browser and computer. Your agent's browser presents itself to websites as an ordinary Chrome browser, so pages load the way they do for you. That is about how a page loads, not who is acting: wherever your agent writes to people, such as email from its own address, it says it's an AI agent. Each website has its own terms, and you're responsible for asking your agent to do only what you may do there. If a site blocks the browser, Shft may try once more through a proxy network provider. If your agent has its own computer, it keeps its files and the sign-ins you made in its browser there while it sleeps. The files stay until you delete the agent or your account, and a sign-in you don't use for 30 days ends. Shft never keeps sign-ins to banks or government sites: if a task needs one, you sign in yourself, and you're signed out when the task ends.

16. Fair use

The included usage is for ordinary use by one person. To keep the Service reliable, we may also limit how much runs at once and how often routines run. We may pause use that looks shared, resold, automated or abusive while we look into it, and we'll tell you what happened and why.

17. Feedback and support

For help with Shft or with a payment, write to hello@meetshft.com.

18. Ending your use

You can stop at any time: cancel your plan in Settings, Plan, or delete your account in Settings, Account, which ends a paid plan too. We may suspend or close your account if you break these terms, if your use puts us, other users or anyone else at risk, or if the law requires it. We may also end the Service or a plan for other good reasons, with at least 30 days' notice where we can. If you're on a paid plan and we end your access without you having broken these terms, we refund the unused part of the period you paid for. When your access ends, your right to use the Service ends too. Sections 7 to 13, 15 and 19 to 23, and our ownership under section 14, continue to apply after that.

After a plan ends. When a plan ends, whether you cancel, we refund you or a payment lapses, we keep your agent, memory and files for 90 days so you can come back. We email you 7 days before we delete them. If you haven't come back by then, we delete them. You can choose “Delete everything now” at any time, and a request to delete always comes before the 90 days. We keep billing records for as long as tax law requires, and the few other things the Privacy notice lists. We don't store the content of your Google Drive files: your agent reads them in Google for the job you ask for.

19. Disclaimers

The Service and all output are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy, and any warranties arising from a course of dealing or usage. We don't warrant that the Service or any output will be accurate, reliable, available, uninterrupted, secure or free of errors or harmful components, that any action will succeed, or that problems will be fixed.

20. Limitation of liability

To the fullest extent the law allows: (a) we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business, or the cost of substitute services, arising from or related to the Service, output, actions taken by your agent, or these terms, even if we were told they were possible; and (b) our total liability for all claims arising from or related to the Service or these terms will not exceed the greater of the amount you paid for the Service in the 12 months before the claim arose, and fifty US dollars (US$50). These limits apply whatever the legal theory, and even if a remedy fails of its essential purpose. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't let us limit.

21. Indemnity

To the extent the law allows, you will defend, indemnify and hold harmless AINA Technologies LLC and its members, managers, employees and agents against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from or related to your content, actions taken on your instructions, settings or approvals, your breach of these terms or the law, or your violation of anyone else's rights.

22. Disputes

If you have a problem with the Service, please email hello@meetshft.com first: most things can be sorted out quickly. Neither of us will start legal proceedings until we've tried to resolve the dispute informally for at least 30 days.

These terms, and any dispute arising from or related to them or the Service, are governed by the laws of the State of Colorado, USA, without regard to its conflict of laws rules. The state and federal courts located in Denver, Colorado have exclusive jurisdiction, and you and we consent to their personal jurisdiction and venue. Any claim must be brought within one year after it arises, or it is permanently barred, to the extent the law allows. If you are a consumer in the EU, Iceland, Liechtenstein, Norway, the UK, Switzerland or another country that gives you this right, you can also bring a claim in the courts where you live, and the consumer laws of your country still protect you.

Except where the law doesn't allow it, you and we each waive any right to a jury trial, and claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding. No claim may be combined with another person's without the consent of all parties.

23. General

These terms and the refunds and cancellation policy are the whole agreement between you and us about the Service, and replace anything said before. Stripe's terms for your payment, and Apple's license for apps from the App Store, also apply as described above. If part of these terms can't be enforced, the rest still applies, and that part is enforced as far as the law allows. If we don't enforce something straight away, we haven't given up the right to. You may not transfer these terms without our written consent; we may transfer them, for example as part of a merger, acquisition or sale of assets. Nobody else has rights under these terms. We aren't responsible for delays or failures caused by things outside our reasonable control. We may send you notices by email or in the Service; you can send notices to hello@meetshft.com. You and we are independent parties.

Some places don't allow certain disclaimers, limits or exclusions. Where that's the case, they apply only as far as the law allows, and nothing in these terms limits rights you have that can't be waived.

24. Changes to these terms

We may update these terms. We'll post the new version here with its date, and for changes that matter we'll tell you at least 30 days ahead by email or in the Service. If a change is bad for you, you can cancel before it applies. If you keep using the Service after a change takes effect, you accept the updated terms.

Contact

AINA Technologies LLC, 1500 N Grant St Ste 45878, Denver, CO 80203 · hello@meetshft.com